退貨及換貨

最後更新日期：2026年

感謝您選擇 Sofobloom。我們致力於為您提供優質的購物體驗。如您對訂單有任何不滿意之處，請參考以下退換貨政策。

一、30天退貨政策

自您收到商品之日起 30天內，您可申請退貨，需符合以下條件：

  • 商品未使用、未穿著
  • 商品保持原始狀態（無損壞、無污漬、無異味）
  • 商品附帶完整包裝、配件及吊牌
  • 提供有效訂單憑證

二、品質問題 / 錯發商品

如您收到商品存在以下情況：

  • 商品損壞或有缺陷
  • 收到錯誤商品（款式 / 尺碼 / 顏色不符）

請在 收貨後7天內聯絡客服 並提供相關照片，我們將為您提供：

  • 免費更換商品
    或
  • 全額退款（含運費）

三、退貨流程

  1. 聯絡客服提交退貨申請
  2. 提供訂單號及退貨原因
  3. 獲取退貨地址
  4. 使用可追蹤物流寄回商品

⚠️ 未經授權退回的商品將不被接受

四、運費說明

  • 品質問題 / 錯發：由我們承擔運費
  • 非品質問題：退貨運費由顧客承擔
  • 原始運費一般不予退還

五、退款說明

  • 我們將在收到並檢查退貨後 3–7個工作日內處理退款
  • 退款將退回至原支付方式
  • 到帳時間視支付機構而定

六、換貨說明

目前我們不提供直接換貨服務。
如需更換商品，請先申請退貨並重新下單。

七、不支持退貨的情況

以下情況不支持退貨：

  • 商品已使用或損壞
  • 人為損壞
  • 清倉或特價商品（如標明不可退）
  • 超過退貨期限

八、最終解釋權

本政策的最終解釋權歸 Sofobloom 所有。

Returns & Refunds Policy

Last Updated: 2026

Thank you for shopping with Sofobloom. We are committed to providing you with a high-quality shopping experience. If you are not completely satisfied with your order, please refer to the following returns and refunds policy.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order under the following conditions:

  • Item is unused and unworn
  • Item remains in its original condition (no damage, stains, or odors)
  • All original packaging, accessories, and tags are included
  • Provide a valid proof of purchase

2. Quality Issues / Wrong Item Received

If you receive an item that:

  • Is defective or damaged
  • Is the wrong item (style, size, or color mismatch)

Please contact our customer service within 7 days of delivery with photos. We will offer:

  • Free replacement
    or
  • Full refund (including shipping)

3. Return Process

  1. Contact customer service to submit a return request
  2. Provide your order number and reason for return
  3. Receive the return address
  4. Ship the item back using trackable shipping

⚠️ Unauthorized returns will not be accepted

4. Shipping Costs

  • Quality issue / wrong item: shipping costs covered by us
  • Non-quality issue returns: shipping costs borne by the customer
  • Original shipping fees are generally non-refundable

5. Refunds

  • Refunds will be processed within 3–7 business days after receiving and inspecting the returned item
  • Refunds will be made to the original payment method
  • The actual time to reach your account depends on your payment provider

6. Exchanges

We do not offer direct exchanges.
To exchange an item, please return it and place a new order for the desired item.

7. Items Not Eligible for Return

The following items cannot be returned:

  • Items that have been used or damaged
  • Items damaged by the customer
  • Clearance or sale items (if marked as non-returnable)
  • Items returned after the return window

8. Final Authority

Sofobloom reserves the right of final interpretation of this policy.