退貨及換貨

我們致力於為閣下提供舒適與優雅的購物體驗，確保 SofoBloom 的高級鞋履能迅速且可靠地送達閣下手中，無論閣下身處何地。作為香港的網上零售商，我們服務全球客戶，並以提供卓越的送貨服務為目標，匹配我們產品的優質標準。

送貨時間框架

訂單的總送貨時間包括以下兩個部分：

處理時間
  • 2至5個日曆日
    我們將小心準備及包裝閣下的訂單，確保符合高標準後才安排出貨。
送貨時間
  • 香港地區（次日送達）
    下單後最快翌日送達，適用於香港本地地址。
  • 標準送貨：8至14個日曆日
    經濟實惠的選擇，適用於全球大部分目的地，提供可靠的送貨服務。
  • 快遞送貨：3至8個日曆日
    加速選項，適合希望盡快收到 SofoBloom 鞋履的閣下。

額外資訊

送貨費用
  • 關於送貨費用
    送貨費用將根據閣下的送貨目的地、包裹重量及所選送貨方式計算，並於結帳頁面清楚顯示。
  • 香港及中國內地專享：全場免運費
    即日起，香港及中國內地訂單享免運費優惠。
  • 其他地區
    其他國家及地區需自行支付運費，實際費用請以結帳頁面顯示為準。
國際訂單

閣下需自行負責任何適用的海關稅項、稅款或進口費用，具體費用因國家而異。我們對因海關程序引起的延誤概不負責。

訂單追蹤

訂單出貨後，閣下將透過電郵收到追蹤號碼，以便監察包裹的運送進度。

遺失或損壞包裹

如包裹遺失或送達時損壞，請於收到包裹後7個日曆日內聯繫我們（電郵：service@sofobloom.com），並提供相關證據（如損壞照片）。我們將與閣下合作，安排退款或更換，確保符合我們對客戶滿意度的承諾。

聯繫方式

如有任何送貨相關查詢，請聯繫我們：

  • 電郵：service@sofobloom.com
  • 地址：香港特別行政區九龍九龍灣宏照道23號第一集團中心16樓1602室

我們的目標是確保閣下的 SofoBloom 購物體驗從訂單到送達均順暢愉快。

We are committed to providing you with a comfortable and elegant shopping experience, ensuring that SofoBloom’s premium footwear is delivered to you quickly and reliably, no matter where you are located. As a Hong Kong–based online retailer, we serve customers worldwide and strive to offer exceptional delivery services that match the high quality of our products.

Delivery Timeframe

The total delivery time consists of two parts:

Processing Time

2–5 calendar days
We carefully prepare and pack your order to ensure it meets our quality standards before shipment.

Shipping Time

Hong Kong (Next-Day Delivery)
Orders placed within Hong Kong may be delivered as soon as the next business day.

Standard Shipping: 8–14 calendar days
A cost-effective option available for most global destinations, offering reliable delivery service.

Express Shipping: 3–8 calendar days
An accelerated option for customers who wish to receive their SofoBloom shoes sooner.

Additional Information

Shipping Fees

Shipping fees are calculated based on your delivery destination, package weight, and selected shipping method. The final cost will be clearly displayed at checkout.

Free Shipping for Hong Kong & Mainland China
Orders shipped to Hong Kong and Mainland China enjoy free shipping.
Other Regions
Customers in other countries or regions are responsible for shipping fees. Final charges will be shown at checkout.
International Orders

Customers are responsible for any applicable customs duties, taxes, or import fees, which vary by country. We are not responsible for delays caused by customs procedures.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email to monitor your package’s delivery status.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 calendar days of receipt at
service@sofobloom.com
and provide relevant evidence (such as photos of damage). We will work with you to arrange a refund or replacement in accordance with our customer satisfaction commitment.

Contact Information

For any shipping-related inquiries, please contact us:

Email: service@sofobloom.com
Address:
Room 1602, 16/F, One Capital Place
23 Wang Chiu Road, Kowloon Bay
Kowloon, Hong Kong SAR