Terms of service
最近更新日期：2025年9月
1. 服務
1.1. 我們為中原環球有限公司（Central Team Global Company Limited，以下簡稱「我們」、「本公司」或「SofoBloom」）的全資附屬品牌，擁有並經營 SofoBloom 網站（www.sofobloom.com）及相關手機應用程式。我們透過互聯網提供便捷購物體驗，專為職場女性設計舒適通勤鞋，並提供全天候產品資訊（統稱「服務」）。
1.2. 閣下使用本網站或應用程式，即表示同意受本條款及細則約束。請仔細閱讀本條款。
1.3. 我們保留權利，隨時在無需事先通知的情況下修訂本條款及細則，修訂自網站發佈日起生效。閣下繼續使用本網站或服務，即視為同意最新條款。
1.4. 本條款及細則中部分詞彙定義如下：
1.4.1. 「我們」指中原環球有限公司或其品牌 SofoBloom。
1.4.2. 「閣下」指使用服務或訂購商品並負責付款的人士。
1.4.3. 「內容」指網站上的文字、圖像、標誌、圖標、照片、影像、動畫、聲音及程式等材料。
1.4.4. 「商品」指閣下透過網站訂購並支付的貨物（包括但不限於鞋類）。
1.4.5. 「知識產權權利」指全球現存或未來的所有專利、商標、域名、設計權、版權、數據庫權利及保密資料權利。
1.4.6. 「服務」指第1.1條所述服務。
1.4.7. 「網站」指 SofoBloom 網站（www.sofobloom.com）及相關應用程式。
2. 註冊
2.1. 閣下須於使用服務或訂購商品前註冊，聲明年滿18歲並具備簽訂具法律約束力合約的能力。我們有權依賴該聲明。
2.2. 閣下保證透過本網站訂購均在具合法權限範圍內。
2.3. 閣下同意：
2.3.1. 提供真實、準確、最新及完整的註冊資料；
2.3.2. 及時更新資料，確保其準確及完整。如資料不真實、不準確或不完整，我們可暫停或終止閣下註冊。
3. 訂購
3.1. 我們負責管理網站、訂單處理及送貨安排。閣下訂購商品即表示按標示價格購買。
3.2. 訂單提交後不可取消，即使尚未獲我們接受。
3.3. 我們將以電郵確認訂單，內容包括：
3.3.1. 訂單詳情；
3.3.2. 價格詳情；
3.3.3. 追蹤資料；
3.3.4. 預計送貨資料。
該電郵表示訂單獲接受，閣下可於網站追蹤訂單狀況。
3.4. 若部分商品未獲接受，我們將就其餘商品另發確認電郵。
3.5. 商品存貨於網站顯示並定期更新，惟不構成確切存貨保證。
3.6. 我們可因以下理由拒絕或取消訂單：
3.6.1. 存貨不足；
3.6.2. 無法送貨至閣下地區；
3.6.3. 價格錯誤。
3.7. 若取消訂單，我們將以電郵通知並於30日內退款至閣下信用卡，閣下同意我們無須賠償。
4. 價格及付款
4.1. 我們致力確保網站價格準確及最新，惟接受訂單前無法保證最終價格。
4.2. 若接受訂單時價格高於訂購時，我們將：
4.2.1. 取消訂單；
4.2.2. 或聯絡閣下確認是否支付較高價格。
4.3. 若取消訂單且已付款，我們將退款至閣下信用卡，閣下同意無須賠償。
4.4. 我們支持多種信用卡付款，具體請在付款頁面查看。閣下提交訂單即授權我們從指定信用卡扣款，並保證有權使用該信用卡。商品所有權於全數付款後轉移。
4.5. 我們使用第三方付款服務處理交易。閣下同意其信用卡資料將被收集、處理及儲存，並自行承擔交易風險，我們概不負責。
5. 送貨
5.1. 我們保留拒絕送貨權利。
5.2. 商品送抵指定地址時，閣下成為擁有者並承擔風險，地址可為第三方物流供應商地址。
香港送貨：
5.3. 除農曆新年首兩天、八號或以上颱風或黑色暴雨警告外，我們於香港特定地區每日送貨，暫不服務偏遠地區、離島或無升降機樓宇。如拒絕送貨，閣下須自取商品，我們不接受取消或退款。
5.4. 商品由我們或第三方供應商送至指定地址，閣下須出示身份證明確認收貨。送抵即視為交付，若未能接收，閣下同意我們可收取額外費用或取消訂單，無須退款或賠償。
5.5. 我們力爭於訂單接受後24小時內送貨，閣下可選送貨時段。送貨時間為估計，若延誤我們將通知進度，閣下同意不接受取消或退款。
6. 退貨或更換
6.1. 除另有規定，概不接受退貨或更換，請先閱退貨政策。
6.2. 如商品有缺陷、損壞（非閣下責任）或與訂單不符，可於收貨後7日內申請退貨或更換，須符合：
6.2.1. 退貨政策；
6.2.2. 商品未使用，含所有配件及包裝；
6.2.3. 包裝原狀；
6.2.4. 透過客戶服務聊天室申請並於指定期間退貨。
6.3. 退貨款項將退回閣下原付款帳戶，金額按實際支付計算，扣除促銷折扣。閣下同意退款以原付款方式處理。
6.4. 更換視存貨而定，我們有權決定是否接受退貨或更換。
7. 免責聲明及責任限制
7.1. 我們不保證網站或應用程式無阻礙、可靠或無故障。
7.2. 網站內容（包括商品資訊）及篩選功能僅供參考，不保證準確或完整。
7.3. 閣下同意互聯網數據傳輸無完全安全保證，傳輸風險自行承擔。
7.4. 在法律許可範圍內，我們排除以下責任：
7.4.1. 網站內容不準確或錯誤；
7.4.2. 未能提供網站、商品或服務；
7.4.3. 提供商品或服務的延誤；
7.4.4. 商品不具可商售品質或不適合用途。
7.5. 除法律規定外，我們不承擔間接損失（包括利潤或商譽損失）或提供賠償。
8. 知識產權
8.1. 網站內容知識產權由我們擁有、控制或獲許可，未經書面同意，嚴禁未授權使用。
8.2. 網站商標、產品名稱及標誌為我們或其擁有者財產，未經許可使用或構成侵權。
9. 用戶內容
9.1. 閣下提交的用戶內容（評論、圖片等）授予我們永久、不可撤回、免版稅的全球特許，用於推廣或展示。閣下保證內容合法、不侵權，並承擔法律責任。
9.2. 我們可更改或移除不當用戶內容，且不承擔責任。
10. 一般事項
10.1. 我們可隨時修改網站內容或條款，修訂於發佈日起生效，繼續使用即同意新條款。
10.2. 閣下須確保訂購商品符合進出口法規，我們不承擔進出口責任。
10.3. 閣下使用服務即同意按我們私隱政策收集及使用資料。
10.4. 本條款受香港特別行政區法律管轄，閣下同意受香港法院專有管轄權約束。
Last Updated: September 2025
1. Services
1.1. We are a wholly-owned subsidiary brand of Central Team Global Company Limited (hereinafter referred to as “we,” “our Company,” or “SofoBloom”). We own and operate the SofoBloom website (www.sofobloom.com) and related mobile applications. We provide convenient online shopping experiences, specifically offering comfortable work-appropriate shoes for professional women, along with 24/7 product information (collectively, the “Services”).
1.2. By using this website or application, you agree to be bound by these Terms and Conditions. Please read them carefully.
1.3. We reserve the right to revise these Terms at any time without prior notice. Revised Terms will take effect upon posting on the website. Continued use of the website or Services constitutes acceptance of the latest Terms.
1.4. Definitions:
1.4.1. “We” refers to Central Team Global Company Limited or its brand SofoBloom.
1.4.2. “You” refers to any individual using the Services or placing an order and responsible for payment.
1.4.3. “Content” refers to text, images, logos, icons, photographs, videos, animations, sounds, and software materials on the website.
1.4.4. “Products” refers to goods you order and pay for through the website, including but not limited to footwear.
1.4.5. “Intellectual Property Rights” refers to all existing or future patents, trademarks, domain names, design rights, copyrights, database rights, and trade secret rights worldwide.
1.4.6. “Services” has the meaning in Section 1.1.
1.4.7. “Website” refers to the SofoBloom website (www.sofobloom.com) and related applications.
2. Registration
2.1. You must register before using the Services or placing an order, declaring that you are at least 18 years old and legally capable of entering into binding contracts. We are entitled to rely on such a declaration.
2.2. You warrant that all orders placed through the Website are within your lawful authority.
2.3. You agree to:
2.3.1. Provide true, accurate, current, and complete registration information;
2.3.2. Update such information promptly to maintain its accuracy and completeness. If your information is untrue, inaccurate, or incomplete, we may suspend or terminate your registration.
3. Ordering
3.1. We manage the Website, order processing, and delivery arrangements. By placing an order, you agree to purchase at the displayed price.
3.2. Orders cannot be cancelled once submitted, even if not yet accepted by us.
3.3. We will confirm your order by email, which includes:
3.3.1. Order details;
3.3.2. Price details;
3.3.3. Tracking information;
3.3.4. Estimated delivery information.
This email signifies acceptance of your order. You may track your order on the Website.
3.4. If some items are not accepted, we will send a separate confirmation email for the remaining items.
3.5. Product availability is displayed on the Website and updated periodically but does not constitute a guarantee of stock.
3.6. We may refuse or cancel orders for the following reasons:
3.6.1. Insufficient stock;
3.6.2. Inability to deliver to your location;
3.6.3. Pricing errors.
3.7. If an order is cancelled, we will notify you via email and refund your credit card within 30 days. You agree that no compensation is payable.
4. Price and Payment
4.1. We endeavor to ensure Website pricing is accurate and current, but cannot guarantee the final price until the order is accepted.
4.2. If the price at order acceptance is higher than at order submission, we will:
4.2.1. Cancel the order; or
4.2.2. Contact you to confirm whether you agree to pay the higher price.
4.3. If an order is cancelled and payment has been made, we will refund your credit card, and no compensation is owed.
4.4. We accept multiple credit cards; please refer to the payment page. By submitting an order, you authorize us to charge the specified credit card and warrant that you are authorized to use it. Ownership of the Products transfers upon full payment.
4.5. We use third-party payment services to process transactions. You agree that your credit card information may be collected, processed, and stored by these services, and you assume the risks of the transaction. We are not responsible for any related issues.
5. Delivery
5.1. We reserve the right to refuse delivery.
5.2. Products become your property and risk when delivered to the specified address, which may include a third-party logistics provider’s address.
Hong Kong Delivery:
5.3. Except for the first two days of Lunar New Year, Typhoon Signal No. 8 or above, or Black Rainstorm Warning, we deliver daily to specified areas in Hong Kong. Remote areas, outlying islands, or buildings without elevators are not serviced. If delivery is refused, you must collect the Products yourself. No cancellation or refund is allowed.
5.4. Products are delivered by us or a third-party supplier. You must present identification to confirm receipt. Delivery constitutes acceptance. If delivery fails, additional charges may apply, or the order may be cancelled, without refund or compensation.
5.5. We strive to deliver within 24 hours of order acceptance. You may select a delivery time slot. Delivery times are estimates; delays will be notified, and you agree that cancellation or refund is not allowed.
6. Returns or Exchanges
6.1. Except as otherwise stated, returns or exchanges are not accepted. Please review our Return Policy.
6.2. If Products are defective, damaged (not due to your fault), or not as ordered, you may request a return or exchange within 7 days of receipt, provided that:
6.2.1. Return Policy is followed;
6.2.2. Products are unused and include all accessories and packaging;
6.2.3. Packaging is in original condition;
6.2.4. Return request is submitted via Customer Service chat and returned within the specified period.
6.3. Refunds will be made to the original payment method for the actual amount paid, less any promotional discounts. You agree refunds will be processed using the original payment method.
6.4. Exchanges depend on stock availability. We reserve the right to accept or reject returns or exchanges.
7. Disclaimer and Limitation of Liability
7.1. We do not guarantee the Website or application will be uninterrupted, reliable, or error-free.
7.2. Website content (including Product information) and filtering functions are for reference only and are not guaranteed to be accurate or complete.
7.3. You agree that internet data transmission is never completely secure, and you assume the risk of transmission.
7.4. To the extent permitted by law, we exclude liability for:
7.4.1. Inaccurate or erroneous Website content;
7.4.2. Failure to provide the Website, Products, or Services;
7.4.3. Delays in providing Products or Services;
7.4.4. Products lacking merchantable quality or suitability for a particular purpose.
7.5. Except as required by law, we are not liable for indirect losses (including loss of profits or goodwill) or any compensation.
8. Intellectual Property
8.1. Website content and intellectual property are owned, controlled, or licensed by us. Unauthorized use is prohibited without written consent.
8.2. Website trademarks, product names, and logos are the property of us or their owners. Unauthorized use constitutes infringement.
9. User Content
9.1. You grant us a permanent, irrevocable, royalty-free, worldwide license to use any user content (reviews, images, etc.) for promotional or display purposes. You warrant that content is lawful and non-infringing and accept legal responsibility.
9.2. We may modify or remove inappropriate user content without liability.
10. General
10.1. We may modify Website content or these Terms at any time. Revisions take effect upon posting. Continued use constitutes acceptance.
10.2. You must ensure that orders comply with import/export laws. We are not responsible for import/export compliance.
10.3. By using the Services, you agree to our Privacy Policy regarding data collection and use.
10.4. These Terms are governed by the laws of the Hong Kong Special Administrative Region. You agree to submit to the exclusive jurisdiction of the Hong Kong courts.